Shipping policy

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time. We reserve the right to use shipping couriers of our choosing. Actual delivery dates may vary. We cannot guarantee delivery times or condition for Orders if the address is incorrectly entered, if a change of address is not updated prior to a new Order or if an address is altered while in transit. When placing your Order, please enter your shipping address carefully to ensure accuracy. If you enter the shipping address incorrectly when the order is placed, please contact us in the manner described in Section 4 of these Terms immediately for correction. If your Order is returned to us because of an incorrect address provided or refusal of delivery, we reserve the right to charge you for any additional shipping costs and other fees associated with resending your Order.

You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. You should always inspect your Products upon delivery to confirm that they have not been opened or otherwise damaged. In the unlikely event that Products have been opened or significantly damaged upon delivery or you have any other reasonable justification to believe that any Product in your delivery is not suitable for consumption, contact us immediately in the manner described in Section 4 of these Terms, including photographs of the damaged Products sufficient to understand your concern. We will respond to your message and direct you on what to do next.

From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe handling, storage, use and consumption of the Products following delivery. Failure to follow safe food handling practices may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.

General Policy: Valid Orders are non-refundable if the Products have been delivered in an undamaged state. If you are not completely satisfied with our Products, please contact us in the manner described in Section 4 of these Terms within seven (7) days of receipt. We will happily review your Order and any reported issues. We reserve the right, but have no obligation, to offer you a resolution that may include replacement of the Products in your Order, additional Products or a refund of all or part of the fees paid. Since we are not able to physically access the Products, we may ask that you provide photos of the Products label and damage reported.

Damaged Products: In the unlikely event that Products have been opened or significantly damaged upon delivery or you have any other reasonable justification to believe that any Product in your delivery is not suitable for consumption, contact us immediately in the manner described in Section 4 of these Terms. We may contact you by email or telephone to discuss the relevant Products, and we may request additional pictures of the Products and information about the damage. If we determine that the Products are damaged or otherwise not safe to consume, we will offer an appropriate resolution which may include (a) replacement of the Products in question, (b) credits towards future Orders, or (c) a refund of the fees paid for the affected Products.